Custom Headwear Returns
Every item made in our workshop is a result of many hours of careful planning, hard work and delicate crafting. As your hat/headpiece comes to life, we send through final photos for your approval. Once approved, we do not refund, exchange or give credit notes for custom made pieces.
Please be aware that pieces may differ slightly to images on the website, however we do our best to capture true size, colour and content. If you feel an item is faulty in any way, we require contact within one week of receiving your order and the headpiece must be put in the post at your end within 7 days of making contact with us.
There is no sizing in our range and all of our pieces are handmade to fit all head shapes. Materials used to make our millinery pieces have generally been shaped over extreme heat and are therefore delicate. These items should not go near moisture or water of any kind and can also change shape if left in extreme heat for any amount of time.